Contact
Support communication This section explains how users can contact Aurex support and where to ask questions related to platform usage.
When to contact support
Support should be contacted for:
unresolved technical issues,
account access problems,
balance or card-related inconsistencies.
For common questions, users are encouraged to review the FAQ and Troubleshooting sections first.
How to contact Aurex
Primary support channel
Email: [email protected]
This email should be used for:
technical issues,
account-related problems,
platform functionality questions.
Community support
For general questions and discussions, users can also:
ask questions in Aurex X communities
follow updates and announcements through official X channels.
Note Community channels are intended for discussion and guidance, not for sharing sensitive account information.
What to include in a support request
To help resolve issues faster, include:
a clear description of the issue,
relevant timestamps,
general account or card context (without sharing sensitive data).
Response expectations
Response times may vary
Requests are handled in order of arrival
Some issues may require additional clarification
Important Never share passwords, recovery seed phrases, or private credentials with support or community members.
Support limitations
Support cannot:
access user passwords or recovery phrases,
recover lost credentials without recovery data,
reverse completed transactions,
override merchant or card network decisions.
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