FAQ
Frequently Asked Questions This section answers common questions about Aurex usage, limitations, and behavior.
Is Aurex custodial?
Short answer: Yes.
How it works
Aurex manages internal balances and card allocations
Users do not control private keys for card-related funds
Access model
Account access is managed via login credentials
Recovery is handled through recovery mechanisms
Important Anyone with valid account access can perform actions on the account.
Can I lose money using Aurex?
Yes, this is possible.
Potential risk sources
Card spending
Service or processing fees
Failed or reversed transactions
Merchant-side issues
What Aurex does not guarantee
Transaction success
Refunds
Merchant acceptance
Important Users should only allocate amounts they are prepared to spend.
Is Aurex a wallet?
Short answer: No.
What Aurex is
A card-based spending platform
An interface for using crypto-funded balances
What Aurex is not
A blockchain wallet
A private key manager
Note The Aurex wallet balance is used only to fund cards.
Can I pay directly from my wallet balance?
No. Direct payments are not supported.
Required flow
Fund wallet balance
Allocate funds to a virtual card
Use the card for payments
Why this exists
Balance isolation
Exposure control
Clear spending limits
Design decision This separation is intentional and part of the platform architecture.
Are there daily spending limits?
At the platform level: No.
What applies instead
Spending is limited by the card balance
External networks or merchants may apply limits
Outside Aurex control
Merchant rules
Card network policies
Note External limits may vary by region and merchant.
Do I need KYC to use Aurex?
No KYC is required for basic usage.
What Aurex does not ask for
Identity documents
Personal verification data
Privacy approach
Minimal required information
No personal profiling
Important External services involved in payments may apply their own checks.
Can I create multiple cards?
Yes. Multiple cards are supported.
Each card
Has its own balance
Operates independently
Can be used for separate purposes
Common reasons
Spending separation
Budget control
Risk isolation
Note Internal limits may apply to the number of active cards.
What happens if a transaction fails?
Balance behavior
Card balance is not deducted
Wallet balance remains unchanged
Possible side effects
Temporary authorization holds
Delayed release by merchant
Control limits
Aurex does not control merchant processing
Important Authorization holds are managed by merchants and card networks.
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