FAQ
Web FAQ
Is Aurex custodial?
Short answer: Yes.
How it works
Aurex manages internal balances and card allocations
Users do not control private keys for card-related funds
Access model
Account access is managed via login credentials
Recovery is handled through recovery mechanisms
Important Anyone with valid account access can perform actions on the account.
Can I lose money using Aurex?
Yes, this is possible.
Potential risk sources
Card spending
Service or processing fees
Failed or reversed transactions
Merchant-side issues
What Aurex does not guarantee
Transaction success
Refunds
Merchant acceptance
Important Users should only allocate amounts they are prepared to spend.
Is Aurex a wallet?
Short answer: No.
What Aurex is
A card-based spending platform
An interface for using crypto-funded balances
What Aurex is not
A blockchain wallet
A private key manager
Note The Aurex wallet balance is used only to fund cards.
Can I pay directly from my wallet balance?
No. Direct payments are not supported.
Required flow
Fund wallet balance
Allocate funds to a virtual card
Use the card for payments
Why this exists
Balance isolation
Exposure control
Clear spending limits
Design decision This separation is intentional and part of the platform architecture.
Are there daily spending limits?
At the platform level: No.
What applies instead
Spending is limited by the card balance
External networks or merchants may apply limits
Outside Aurex control
Merchant rules
Card network policies
Note External limits may vary by region and merchant.
Do I need KYC to use Aurex?
No KYC is required for basic usage.
What Aurex does not ask for
Identity documents
Personal verification data
Privacy approach
Minimal required information
No personal profiling
Important External services involved in payments may apply their own checks.
Can I create multiple cards?
Yes. Multiple cards are supported.
Each card
Has its own balance
Operates independently
Can be used for separate purposes
Common reasons
Spending separation
Budget control
Risk isolation
Note Internal limits may apply to the number of active cards.
What happens if a transaction fails?
Balance behavior
Card balance is not deducted
Wallet balance remains unchanged
Possible side effects
Temporary authorization holds
Delayed release by merchant
Control limits
Aurex does not control merchant processing
Important Authorization holds are managed by merchants and card networks.
Where can I get additional help?
Available resources
Documentation
FAQ
Troubleshooting guides
Direct support
Contact options are listed in the Support section
Response times may vary
Tip Most common issues are covered in Troubleshooting before contacting support.
Mobile App FAQ
Is Aurex available on mobile?
Yes. Aurex provides a mobile application for day-to-day account usage.
What the mobile app is for:
accessing an existing Aurex account,
managing cards and balances,
monitoring transactions on the go.
Note The mobile app is an additional access layer, not a separate product.
Can I register an Aurex account from the mobile app?
No. Account registration is not supported in the mobile app.
How registration works:
registration is available only via the web at aurex.cash,
the mobile app displays a direct link to the website for registration.
Important The mobile app is designed for existing users only.
Is the mobile app publicly available?
Not yet.
Current availability status:
App Store (iOS): Coming soon
Google Play (Android): Coming soon
Beta access:
a limited beta version is available,
access details are published on Aurex X (Twitter).
Note Public release dates may change and are announced separately.
Are features limited on mobile compared to the web version?
Core functionality is the same, but onboarding differs.
Available on mobile:
card management,
balance monitoring,
transactions and history,
security-related actions.
Web-only actions:
account registration,
initial onboarding steps.
Important The web dashboard remains the primary entry point to the platform.
Is my data shared between web and mobile?
Yes. Aurex operates as a single unified platform.
Shared across web and mobile:
one account,
one wallet balance,
shared cards,
shared transaction history.
Synchronization:
real-time,
no manual refresh or migration required.
Is the mobile app secure?
Yes. The mobile app follows the same security model as the web platform.
Security coverage includes:
authenticated sessions,
protected access to sensitive actions,
shared backend security controls.
Additional considerations:
device-level security (PIN, biometrics) depends on the user,
Aurex cannot control device integrity.
Important Users are responsible for securing their own devices.
What should I do if I lose access to my mobile device?
Losing a device does not automatically compromise the account.
Recommended actions:
log out active sessions if possible,
change your password via the web dashboard,
follow standard account recovery procedures.
Note Account access is tied to credentials, not the device itself.
Where will mobile updates be announced?
All mobile-related updates are published via official Aurex channels.
This includes:
App Store & Google Play release,
beta access information,
feature changes and limitations.
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