Recovery & Access
This section explains how account access can be restored and managed across web and mobile environments.
Recovery and access mechanisms are designed to ensure users can regain control of their account while preventing unauthorized recovery attempts.
Account recovery
Account recovery is available when a user loses access to their account credentials.
Recovery is initiated through the web interface
Verification steps are required to confirm account ownership
Recovery actions apply to the entire account, not a specific device
Important
Account registration and recovery are not available in the mobile application. All recovery flows must be completed via aurex.cash.
Mobile access limitations
The mobile application relies on an existing, active Aurex account.
New accounts cannot be registered via mobile
Recovery actions cannot be initiated from the mobile app
The app provides a direct link to register or recover access via aurex.cash
Note
This limitation is intentional and helps reduce the risk of account takeover on mobile devices.
Access restoration behavior
Once access is restored:
The updated credentials apply immediately to web and mobile
Active mobile sessions may be invalidated
Users may be required to log in again on all devices
Security note
Restoring access may automatically terminate existing sessions for protection purposes.
User responsibility
Users are responsible for:
maintaining access to their recovery methods,
securing email and other linked services,
completing recovery actions only through official Aurex channels.
Important
Aurex support will never perform recovery actions on behalf of a user via mobile or messaging platforms.
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