# Contant

> **Support communication**\
> This section explains how users can contact Aurex support and where to ask questions related to platform usage.

***

#### When to contact support

Support should be contacted for:

* unresolved technical issues,
* account access problems,
* balance or card-related inconsistencies.

For common questions, users are encouraged to review the **FAQ** and **Troubleshooting** sections first.

***

#### How to contact Aurex

**Primary support channel**

* **Email:** *<mark style="color:yellow;">**<support@aurex.cash>**</mark>*

This email should be used for:

* technical issues,
* account-related problems,
* platform functionality questions.

***

#### Community support

For general questions and discussions, users can also:

* ask questions in [**Aurex X communities**](https://x.com/i/communities/2019870572310851831)
* follow updates and announcements through official X channels.

> **Note**\
> Community channels are intended for discussion and guidance, not for sharing sensitive account information.

***

#### What to include in a support request

To help resolve issues faster, include:

* a clear description of the issue,
* relevant timestamps,
* general account or card context (**without sharing sensitive data**).

***

#### Response expectations

* Response times may vary
* Requests are handled in order of arrival
* Some issues may require additional clarification

{% hint style="danger" %}
**Important**\
Never share **passwords**, **recovery seed phrases**, or **private credentials** with support or community members.
{% endhint %}

***

#### Support limitations

Support cannot:

* access user passwords or recovery phrases,
* recover lost credentials without recovery data,
* reverse completed transactions,
* override merchant or card network decisions.